Getting Help
We're here to help you get the most out of Chirp. Find answers to common questions and learn how to contact our support team.
Frequently Asked Questions
How do I use Chirp?
Press Fn (or Option+M) on a Mac, or Alt+M on Windows, to start recording. Speak, then press the same key again to stop. Chirp transcribes on your computer and, on a Mac, pastes the text where your cursor is. On Windows the text is copied to your clipboard; press Ctrl+V to paste it. You can also use the optional floating record button.
Is an internet connection required?
Not for transcription: speech is turned into text on your device. Chirp checks for updates when it starts, and once you have a paid license it checks the license about once a day. A licensed copy keeps working for up to 7 days offline.
What languages are supported?
English only. Chirp uses an English-only speech model and there is currently no option to change languages.
How can I improve transcription accuracy?
For best results:
- Speak clearly and at a moderate pace
- Use a good quality microphone when possible
- Minimize background noise
- Ensure your device's microphone permissions are enabled
The Fn key doesn't start recording on my Mac
Chirp needs the Accessibility permission to detect the Fn key and to paste text. Open Chirp's Permissions screen, or go to System Settings > Privacy & Security > Accessibility and turn Chirp on. Option+M works as an alternative shortcut.
Is there a time limit per recording?
Yes, 5 minutes. Chirp counts down the last 20 seconds and then stops and transcribes automatically.
Technical Issues
Chirp isn't detecting my microphone
Make sure Chirp has microphone access. On a Mac, check System Settings > Privacy & Security > Microphone (Chirp's Permissions screen has a button that opens it). On Windows, check Settings > Privacy & security > Microphone. Also make sure the right input device is selected and no other app is holding the microphone.
The transcription seems inaccurate
Chirp uses a small, fast English model, so audio quality matters. A headset or a microphone close to your mouth, a quiet room, and complete sentences all help. Specialist terms, names and strong accents are the most common sources of mistakes.
Contact Support
Need additional help? We're here to assist you:
- Email: [email protected]
- Response Time: We typically respond within 24-48 hours
Feature Requests & Feedback
Have an idea for improving Chirp? We'd love to hear from you! Send your suggestions and feedback to:
[email protected]
Privacy & Data
Your privacy is important to us. All transcription happens on your device. Recordings are deleted right after they are transcribed, and we never receive your audio or your transcripts. For more details, please review our Privacy Policy.